Terms of service

Last updated: July 24, 2026

Welcome to Velura. These Terms of Service ("Terms") govern your access to and use of the website velura.com (the "Site") and any purchases made through it. By accessing or using our Site, placing an order, or creating an account, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. Account Terms

  • You must be at least 18 years old, or the age of majority in your jurisdiction, to create an account or place an order on the Site.
  • You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account.
  • You agree to provide accurate, current, and complete information when creating an account or placing an order, and to update this information as needed.
  • We reserve the right to suspend or terminate accounts that provide false information, violate these Terms, or engage in fraudulent or abusive behavior.

2. Pricing and Payment

  • All prices listed on the Site are in Indian Rupees (INR) unless otherwise stated, and are inclusive/exclusive of applicable taxes as indicated at checkout.
  • We reserve the right to change prices, product offerings, and promotions at any time without prior notice. Price changes will not affect orders already confirmed.
  • Payment must be made in full at the time of order placement through the payment methods available on the Site (e.g., credit/debit cards, UPI, net banking, or other supported gateways).
  • We use third-party payment processors to handle transactions securely. We do not store your full payment card details on our servers.
  • In the event of a pricing error on the Site, we reserve the right to cancel any orders placed at the incorrect price, with a full refund issued.

3. Product Descriptions

  • We make every effort to display product descriptions, images, and pricing as accurately as possible. However, we do not warrant that product descriptions, images, colors, or other content are entirely accurate, complete, reliable, or error-free.
  • Slight variations in color or appearance may occur due to screen settings or manufacturing differences.
  • If a product you receive is not as described, please contact us at the email listed below within [BUSINESS DAYS: all days] of delivery to resolve the issue.

4. Order Acceptance

  • Placing an order on the Site constitutes an offer to purchase. All orders are subject to acceptance and availability.
  • We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to: product unavailability, pricing errors, suspected fraudulent activity, or violation of these Terms.
  • You will receive an order confirmation email once your order is placed; this confirms receipt of your order but does not guarantee acceptance until the order is processed and shipped.

5. Shipping and Delivery

  • We aim to process and ship orders within [BUSINESS DAYS: all days] of order confirmation, though delivery timelines may vary based on your location and courier availability.
  • Shipping costs, if applicable, will be calculated and displayed at checkout.
  • Estimated delivery timelines are provided for convenience and are not guaranteed. We are not responsible for delays caused by courier partners, customs (for international orders, if applicable), natural events, or other circumstances beyond our control.
  • Risk of loss and title for products purchased pass to you upon delivery to the shipping carrier.

6. Returns and Refunds

  • We accept returns/exchanges within [X DAYS] of delivery for eligible products, provided items are unused, in original packaging, and accompanied by proof of purchase.
  • Certain products (e.g., perishable goods, personal care items, or items marked as final sale) may not be eligible for return.
  • Refunds, once approved, will be processed to the original payment method within [X BUSINESS DAYS] of receiving the returned item.
  • To initiate a return, please contact us at the email listed below with your order number and reason for return.

(Adjust the specific return window and refund timeline to match your actual policy before publishing.)

7. Prohibited Uses

You agree not to use the Site to:

  • Violate any applicable local, state, national, or international law or regulation
  • Transmit any fraudulent, misleading, or unlawful content
  • Attempt to gain unauthorized access to our systems, servers, or accounts of other users
  • Use automated systems (bots, scrapers) to access or extract data from the Site without our prior written consent
  • Engage in any activity that could damage, disable, or impair the Site's functionality
  • Resell products purchased from the Site for commercial purposes without our prior written authorization

We reserve the right to terminate access to the Site for any user who violates these prohibited uses.

8. Intellectual Property

All content on the Site — including but not limited to the Velura name, logo, product descriptions, images, and design — is the property of Velura and protected by applicable intellectual property laws. You may not reproduce, distribute, or use this content without our prior written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Velura and its officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or products purchased through it, including but not limited to loss of profits, data, or goodwill.

Our total liability for any claim arising from your use of the Site or a purchased product shall not exceed the amount paid by you for the relevant product or order.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable Indian consumer protection law.

10. Indemnification

You agree to indemnify and hold harmless Velura, its owners, employees, and affiliates from any claims, damages, losses, or expenses (including legal fees) arising from your violation of these Terms or misuse of the Site.

11. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts located in [CITY, STATE — e.g., Kolkata, West Bengal], India.

(Since Velura targets Indian customers and is based in India, Indian jurisdiction is the recommended default. If you plan to sell internationally at scale, you may need additional jurisdiction clauses or separate terms for other regions — a legal professional can advise on this.)

12. Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting to the Site. Your continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

13. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Velura Email: dropshippingmen005@gmail.com