Refund policy

Last updated: July 24, 2026

At Velura, we want you to feel confident every time you shop with us. If something isn't right with your order, we're here to make it easy to fix. Please read this policy carefully to understand your options.

1. Return Eligibility

To be eligible for a return, your item must meet the following criteria:

  • The item is unused, unworn, and in its original condition, with all tags, packaging, and accessories intact
  • The item is not listed under our Non-Returnable Items (see Section 6)
  • You have valid proof of purchase (order confirmation email or order number)
  • The return request is raised within the return window stated below

Items that show signs of use, damage caused after delivery, or missing original packaging/tags may not qualify for a return.

2. Return Timeframe

You may request a return within 2 days of the delivery date. Return requests made after this window will not be accepted, except in cases involving damaged or defective products (see Section 5).

To initiate a return, please contact us at dropshippingmen005@gmail.com with your order number and reason for return within the eligible window.

3. Refund Process and Timing

Once your returned item is received and inspected, we will notify you via email of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method.
  • Refunds are typically processed within 30 days of us receiving and approving the returned item. Please note that the time for the refund to reflect in your account may vary depending on your bank or payment provider.
  • If you paid via Cash on Delivery (COD), refunds will be issued via bank transfer or UPI — we will contact you to collect the necessary details.

4. Exchange Options

We currently offer exchanges for:

  • Size or variant issues (where applicable to the product), subject to stock availability
  • Defective or damaged items received (see Section 5)

To request an exchange, contact us at dropshippingmen005@gmail.com within the return window with your order number and the reason for exchange. If the requested replacement is unavailable, we will offer a refund or store credit instead.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within [X DAYS, e.g., 48 hours] of delivery with:

  • Your order number
  • Clear photos/videos of the damaged or defective item and its packaging

Once verified, we will offer a free replacement, exchange, or full refund — including any original shipping charges — at no additional cost to you. We do not require you to pay return shipping in cases where the fault is on our end.

6. Non-Returnable Items

For hygiene, safety, or practical reasons, the following categories of items are generally not eligible for return or exchange, unless received damaged or defective:

  • Personal care, cosmetic, or grooming items that have been opened or used
  • Innerwear, socks, or similar personal-use apparel
  • Items marked as "Final Sale" or "Non-Returnable" on the product page
  • Gift cards or promotional vouchers
  • Perishable or consumable goods

(Customize this list based on your actual product catalog.)

7. Return Shipping Costs

  • If the return is due to our error (wrong item shipped, damaged/defective product): we cover the return shipping cost.
  • If the return is due to a change of mind or other customer-preference reasons (where eligible): the customer is responsible for return shipping costs, unless otherwise stated at checkout.

We recommend using a trackable shipping method for returns, as we are not responsible for items lost in transit back to us.

8. How to Start a Return

  1. Email us at dropshippingmen005@gmail.com with your order number and reason for return within the eligible window.
  2. Our team will review your request and provide return instructions (including the return address, if applicable).
  3. Pack the item securely with all original tags/packaging and ship it back as instructed.
  4. Once received and inspected, we'll process your refund or exchange as outlined above.

9. Late or Missing Refunds

If you haven't received your refund within the stated processing time:

  1. Check your bank account or payment app again.
  2. Contact your bank or card issuer, as processing times can vary.
  3. If you've done this and still haven't received your refund, contact us at dropshippingmen005@gmail.com and we'll look into it.

10. Questions?

We want you to shop with confidence. If you have any questions about this policy, reach out to us at:

Velura Email: dropshippingmen005@gmail.com

This policy is a general template — update the bracketed fields with your finalized timeframes and confirm alignment with vFulfill's return/replacement process (since fulfillment is handled through them) before publishing.